Note: Because we may need specific
information to properly handle your complaint, we cannot accept complaints by
e-mail from people who prefer not to give us their contact information.
However, please note that when investigating complaints, the department does
not reveal the indentity of the complainant. If you still
wish to remain anonymous, please file your complaint by calling 1-800-792-9770.
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Long Term Care Facilities:
The following are considered long term care facilities:
- Alternate Family Care
- Nursing Home
- Residential Facility
- Sub-Acute Care Facility
- Assisted Living Program
- Assisted Living or Comprehensive Personal Care Home
- Intermediate Care Facility for the Mentally Retarded
- Adult/Pediatric Day Health Services
Acute Care Facilities:
The following are considered acute care facilities:
- Hospital (General Acute Care as well as Psychiatric, Specialized and
Rehabiltation Hospitals; and Long Term Acute Care or LTAC)
- Ambulatory Care Facility
- Home Health Agency
- End Stage Renal Disease Facility (dialysis center)
- Hospice
View definitions
of facility types.